Bakery Policies

We want every Baked by Rapunizal order to be just as sweet and seamless as the treats inside the box. Please review our bakery policies before placing your order. By completing your purchase, you agree to the policies below.

Ordering + Payment

Payment is due in full at the time your order is placed.

After placing your order, you will receive an order confirmation by email. Please review your confirmation carefully and make sure your order details are correct.

Preorders open on Sunday and close Tuesday at 12:00 PM, or earlier if we sell out.

All applicable sales taxes will be calculated and collected at checkout.

Changes + Cancellations

We know things happen! Orders may be modified or canceled until Tuesday at 12:00 PM during the preorder period.

After the Tuesday noon deadline, all orders are considered final and cannot be changed or canceled.

Pickup

All Baked by Rapunizal orders are currently pickup only.

Customers must select an available pickup window during checkout. Please plan to arrive during your selected time so we can make sure your order is ready and waiting for you.

Running behind? No worries—just let us know! Please contact us as soon as possible using the contact information provided with your order.

If we have not heard from you and your order has not been collected within two hours of your scheduled pickup time, your order will be considered forfeited. Missed or forfeited orders are not eligible for a refund and may be resold, donated, or discarded at the bakery's discretion.

We understand that true emergencies happen and encourage you to contact us as soon as possible if something unexpected affects your pickup.

Refunds + Order Issues

Because our products are made specifically for each preorder, all sales are final after the cancellation deadline.

If Baked by Rapunizal is unable to fulfill your order for any reason, we will contact you as soon as possible and issue a 100% refund for the affected order.

We put a whole lot of love into every box, but if something isn't right with your order, please contact us within 24 hours of pickup. Include your order number, a description of the issue, and photos when applicable so we can make it right.

Depending on the circumstances, qualifying order issues may be resolved through a replacement, remake, store credit, or refund at the bakery's discretion.

Freshness + Storage

Our cookies and cinnamon rolls are made fresh for every preorder and are best enjoyed within approximately five days of baking.

Our products are shelf stable and do not require refrigeration. Keep your treats securely covered or in an airtight container at room temperature for the best quality.

Want that fresh-from-the-oven feeling again? We highly recommend warming your cookie or cinnamon roll in the microwave for approximately 8–10 seconds before enjoying. Just enough to make everything soft, warm, and delicious again.

Once an order has been picked up, Baked by Rapunizal cannot be responsible for changes in product quality resulting from improper storage, handling, temperature exposure, or other conditions outside of our control.

Handmade With Love

Every Baked by Rapunizal treat is handmade, which means no two batches will ever look exactly alike.

We work hard to make every order beautiful, consistent, and delicious, but slight variations in color, decoration, toppings, marbling, drizzle, and overall appearance are a natural part of handmade baking.

Allergens + Cottage Food Notice

Baked by Rapunizal is an Alabama cottage food bakery operating in accordance with applicable state requirements.

Our products may contain or come into contact with common allergens, including milk, eggs, wheat, soy, peanuts, and tree nuts, depending on the product.

Please review the ingredient and allergen information provided for each product before ordering. Customers with food allergies or dietary restrictions should contact us with questions before placing an order.

Promotions + Discount Codes

Promotional offers and discount codes are subject to the terms provided with each promotion.

Discounts cannot be applied retroactively to completed purchases, redeemed for cash, or combined with other promotions unless specifically stated otherwise.

Large + Corporate Orders

Planning something a little bigger? We'd love to hear about it.

Large-volume, corporate, event, and special orders may require additional lead time and may be subject to separate ordering, payment, pickup, and cancellation terms.

Please contact us at bakedbyrapunizal@gmail.com directly for availability and additional information.

Contacting Us

Questions about an existing order should be sent to bakedbyrapunizal@gmail.com.

Messages sent through social media comments or other unofficial channels may not be seen in time to resolve pickup or order-related concerns.